Graywater Plumbing LLC operates this website. This policy describes information used by this website and our handling of related inquiries and customer communications. It also covers the review site at graywater.archifx.com. The older website and external services may have different technical settings.
Information you give us
The estimate form asks for your name, phone number and description of the plumbing problem. It can include the service you select, the page where you opened it and a gallery project you asked about. We use this information to respond and understand the work you need. Entries stay in this tab’s memory while you browse the site and are cleared by a full reload or closing the tab; they are not saved in browser storage.
We also receive information you email or provide over the phone, such as your service address, scheduling needs and feedback. Do not include payment-card numbers, passwords or unrelated sensitive information in website forms or messages.
Submitted estimate requests are stored on our DigitalOcean server for authorized staff. Resend delivers staff notifications. CleanTalk checks submitted contact and message information, together with technical browser and network details, to help block spam. The form does not send an automatic customer reply or enroll you in promotions.
First-party website measurement
Our website counts page views, estimate-form openings and clicks on phone and email links. Measurement starts on unless you turn it off in Cookie Choices or your browser sends Global Privacy Control. “Got it” dismisses the notice and keeps the displayed settings. It does not enable advertising tracking.
The measurement store contains daily totals grouped by page and action. It does not store IP addresses, visitor or session identifiers, form contents, query strings, advertising click IDs, referring addresses or individual browsing histories. A click does not tell us whether a call connected or an email was sent. Counts are for our own reporting, processed on this website’s hosting server with support from ARCHIFX. They are not sent to Google, Meta or another advertising platform.
Turning measurement off stops future counts from this browser. It does not remove totals already received. Browser events are not counted when JavaScript is unavailable.
Optional inquiry source details
A separate “Inquiry source details” choice in Cookie Choices is off unless you select it. It adds the referring website and campaign labels from the current page to your estimate request so we can understand how you found us. It does not collect advertising click IDs or an individual browsing history. The estimate form works with this choice off. Turning measurement off or using Global Privacy Control also turns inquiry source details off. This stops future collection; it does not delete a request you already submitted.
Technical information and browser storage
Hosting infrastructure receives network information needed to serve and protect the website. Ordinary access and security logs may include an IP address, request time, requested URL and browser details. Those logs are separate from measurement totals and are not disabled by the measurement switch.
A necessary first-party cookie and local-storage copy remember your privacy settings for up to 180 days. They contain settings and an update time, not a visitor ID. See the Cookie Policy for the storage inventory and controls.
Current form context, such as the page and service you selected, may be held in tab session storage until the tab closes. Form entry values are not stored there. We keep a signed choice receipt with an accepted request when optional inquiry source details are enabled.
Advertising and external services
This website currently loads no Google Analytics, Google Ads conversion or remarketing tags, Meta Pixel or third-party chat tracker. Google Consent Mode v2 sets Google's analytics storage, advertising storage, advertising user data and ad personalization to denied. A saved first-party measurement choice does not authorize those separate tools or future integrations.
Projects are available without accepting cookies, including with measurement off or Global Privacy Control. Our server retrieves published project photos, reviews and replies from RealWork and serves them here. We do not load its tracking widget or send it your browser's cookies, identifying request headers or estimate entries. Its privacy policy applies if you choose to visit its external service.
External links, including review sites, financing providers and social platforms, lead to services with their own privacy practices. Phone and email links open the calling or email service you use.
Customer communications
An estimate request lets us respond about your plumbing needs. It does not enroll you in promotional texts or emails. Where you separately opt in to a messaging program, messages may include scheduling, service updates, surveys or review requests. Frequency varies and message and data rates may apply. Reply STOP to opt out of that text program, or HELP for help. You can also contact us directly to change communication preferences.
We do not sell personal information. Mobile phone numbers, messaging opt-in records and opt-out information are not shared with third parties or affiliates for their own marketing or promotional use. Messaging providers may process them to deliver messages for us, or information may be disclosed when required by law. Surveys and public reviews are voluntary.
Information use, sharing and retention
We use customer information to answer inquiries, schedule and provide plumbing services, maintain business records, resolve issues and meet legal obligations. Hosting, website-support and communication providers process information as needed to support those functions. Information may also be disclosed to comply with lawful requests or protect people, property and legal rights.
The active measurement store removes totals older than 90 days when it next records an event. Customer communications and service records are kept as needed for the request, the business relationship and applicable recordkeeping requirements. Browser settings do not delete business records or infrastructure logs.
We use reasonable safeguards, but no website or transmission method can guarantee complete security. The website is intended for adults seeking plumbing services. Contact us if you believe a child has provided personal information so we can investigate.
Your choices and privacy requests
You can use the website and contact us with measurement off. We honor Global Privacy Control as an instruction to turn website measurement off. You can also block or clear browser storage; doing so can remove the saved preference. Choices apply separately to each browser and device.
Depending on applicable law, you may have rights to access, correct, delete or receive a copy of personal information, or appeal a response. Email graywaterplumbing@gmail.com or call (727) 424-9916 to make a request. Tell us what you need without sending sensitive identity documents by email. We may need reasonable information to verify and respond.
Changes and contact
We will update the effective date when these practices change and provide any additional notice or choice required for a material change. Contact Graywater Plumbing LLC at graywaterplumbing@gmail.com, (727) 424-9916 or (813) 297-0790. Our Terms and Conditions cover website use.